Answers & instructions
Knowledge Base
Technical answers and troubleshooting for GRAYESS software.
Licensing & Activation
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Can I move my license and the software to a new computer?
Yes. Deactivate the license on the old computer, then install and activate the software on the new computer using your license key.
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Why am I seeing "Program already activated on the allowed number of computers"?
Deactivate the license on the original computer before activating it on another computer. If the old computer is unavailable, contact support.
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Reports & Templates
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"Thermo Reports" tab is missing in Microsoft Word
Check whether Word has disabled the ThermoReport add-in. If it is missing or remains unavailable, reinstall the software and its Word add-in.
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An error occurs during report generation
Errors such as "Library not registered" can indicate a Microsoft Office installation problem. Check the required Word version and repair Office if needed.
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